Refund Policy

Last updated: September 22, 2026

This Refund Policy explains how refunds work for products and services sold by Clickiva Marketing through clickivamarketing.com and our payment providers. By purchasing from us, you agree to this policy together with our Terms and Conditions.

1. Overview

Clickiva Marketing sells digital products and subscription services, including website and lead systems, SEO Care, Website Care and Security, custom WordPress themes, and related digital builds. Because these services are digital and often start immediately after purchase, refunds are limited as described below.

2. Subscription plans

Monthly and annual subscription fees are billed in advance for the selected billing period. You may cancel at any time. After cancellation, you keep access until the end of the current paid period. Subscription fees already paid for the current billing period are generally not refundable.

If you cancel, we do not charge you for the next billing period. We do not provide partial or prorated refunds for unused days remaining in a paid period, unless required by law or approved by us in writing.

3. New customer review window

For first time subscription purchases, you may request a refund within 7 days of the original payment date if substantial service delivery has not yet begun and you have not received completed custom work for that purchase. Refund requests after 7 days are reviewed case by case and are not guaranteed.

This review window does not apply to renewals, upgrades, or purchases where project work, custom design, theme conversion, store setup, or campaign setup has already started.

4. Custom builds and project work

Payments for custom website builds, WordPress theme conversions, Shopify or WooCommerce store builds, and similar project based work are not refundable once work has started. If you cancel before work begins, we may refund unused prepaid amounts after any setup or processing fees are deducted.

5. Non refundable items

The following are generally not refundable:

• Completed billing periods and renewals
• Services already delivered or activated
• Custom design, development, or conversion work that has started
• Third party fees such as domains, hosting paid to other vendors, ads, or app charges
• Chargebacks filed without first contacting us to resolve the issue

6. How to request a refund

To request a refund, email Sales@clickivamarketing.com with your full name, the email used at checkout, the order or subscription reference, the payment date, and a short reason for the request. We aim to respond within 2 business days.

Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer and may take several business days after we issue the refund.

7. Chargebacks

Please contact us before opening a dispute with your bank or payment provider. Filing a chargeback without contacting us first may result in suspension of services while the dispute is reviewed.

8. Changes to this policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our services after updates means you accept the revised policy.

9. Contact us

If you have questions about refunds or billing, contact us: